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Q: How are metrics used in performance management?
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Metrics, Performance Management, and Business
Performance management is a powerful notion with much to offer business intelligence users.Dr. Geoffrey Moore, author of “Crossing the Chasm,” discusses an evaluation approach related to performance management in a paper published by Cognos.This idea proffers that “markets and companies are on a technology, product, or service adoption curve.”What he is really saying is that one should use metrics to evaluate what kind of business is being operated.Such an evaluation, Moore suggests can help you set a “performance management agenda” and make it happen through:
·Differentiating your business as complex or volume.
·Find metrics that apply to your business, not another’s.
