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Dr. Robert Kaplan, Harvard Business School professor and co-developer of the Balanced Scorecard, identifies a technique he calls strategy mapping as an important component. He goes on to offer that the approach aids scorecarding through helping to motivate scorecard users and to communicate or express value to the process.
There are many best practices that impact scorecarding and, in fact, business intelligence as a whole is merely a collection of vast amounts of best practices in business collected in an automation environment. Dr. Kaplan further offers the notion that strategy mapping, in its role of motivating and communicating to users acknowledges that people are the greatest resource of any business and should receive proper attention and support.
|Jennifer Mathes, Ph.D.|